Small Format B&W: FAQ
- How do I place my order?
- What is the heaviest stock you can run on your copiers?
- What paper sizes can you accommodate?
- Can you print from digital files, and how should they be formatted?
- I want my pages to be numbered. How do you do that?
- I'm sending hard copy for you to scan and print multiple copies. What if there are ink spots on my original documents?
- My 'original' documents are copies of copies and the text is crooked. Can you fix that for me?
- Why do I have to pay RUSH fees?
- Why does CRS need me to PROOF my document? I don't have the time.
- What is LPI?
- What is DPI?
- What is the difference between LPI and DPI?
- What are your resolution requirements?
If you like, you can e-mail your files to customer service.
2. What is the heaviest stock you can run on your copiers?
110 lb. index stock/80 lb. cover
3. What paper sizes can you accommodate?
From 8.5"x 11" up to 12" x 18".
4. Can you print from digital files, and how should they be formatted?
Yes, we can print from digital files. Postscript or PDF files are preferred, and when possible, please provide a hard copy proof as a go- by.
5. I want my pages to be numbered. How do you do that?
Just send us your document (digitally or hard copy) and we do the rest. The process is called pagination and requires a lengthly set-up process. CRS charges an hourly fee for this service.
After the originals are scanned, CRS technicians massage the scanned files to take out bits of dirt, or other imperfections. Please discuss specific requests with your customer service representative.
7. My 'original' documents are copies of copies and the text is crooked. Can you fix that for me?
CRS can deskew your documents, we can also adjust your margins to make sure no text falls off your pages.
Cleaning up documents is very time consuming so expect your turnaround time to increase proportionately to the amount of fixing that must be done. Discuss due times with customer service. Excessive enhancement time is chargeable.
8. Why do I have to pay RUSH fees?
Scheduled jobs take precedence over Non-scheduled jobs and non-scheduled jobs are completed in the order they are received.
When a customer has an emergency, we accommodate them. RUSH jobs often interrupt our production schedule forcing us to take in-progress jobs off the table, set up and produce the RUSH, and then set up the previous job again. Having to break and reset-up takes a tremendous amount of time out of our schedule.
It is important for customers to understand that additional fees will be incurred when production of scheduled jobs is interrupted. If we are able to complete the RUSH without pushing back other jobs, we won't add the RUSH charges. CRS completes projects as efficiently and effectively as possible, so RUSH status will be determined upon receipt of the job.
9. Why does CRS need me to PROOF my document?
CRS encourages all customers to take the time to PROOF documents. We do not accept responsibilty for jobs that do not meet your expectations if you refused our standard proofing process. If we are required to re-print, you will be charged for both print runs. It's much better to not take the risk at all and proof your project the first time. You'll save yourself time, aggravation and money.
10. What is LPI?LPI=lines per inch, the lpi is how close the lines are placed on paper during printing. For instance, newspapers use about 85 lpi, while glossy 4 color may use 133 lpi or more. This is important when considering the output of your file. Too many lines per inch will give a solorized effect when printing a gray scale image to the b/w printers.
11. What is DPI?DPI-dots per inch, (or pixels per inch), the number of physical dots associated with a file. Generally, the higher the dpi, the better the resolution. Higher dpi also increases file size. As a general rule, the dpi should be about twice the size of the lpi (Lines per inch) of the printer. Color printers output is 300 dpi. The lpi is 60. Therefore 150 dpi is adequate for good output. Too many extra dots combines with line screens will cause your image to become very muddy.
12. What is the difference between LPI and DPI?
LPI is used when speaking about the resolution of black and white document copying. DPI can be used when speaking about black and white, but mainly refers to color document resolution.
13. What are your resolution requirements?
Our department recommends a minimum lpi (lines per inch) of 106.